Refund & Cancellation Policy
This Refund and Cancellation Policy outlines the rules and procedures related to cancellations and refunds for users of MyOutlet (“we,” “us,” or “our”), available at www.myoutlet.app and its subdomains (e.g., `your-restaurant.myoutlet.app`). By using our platform, you agree to be bound by these Terms. If you do not agree, do not use the platform.
1. For Outlet Owners (Store Accounts)
1.1 Subscription Cancellation
- Outlet Owners may cancel their paid subscription or premium plan at any time from their account dashboard or by emailing support.
- After cancellation, the account will retain access to premium features until the end of the current billing cycle.
- No partial refunds will be provided for early termination of a subscription.
1.2 Refund Eligibility
Refunds for subscription payments may be provided only under the following conditions:
- A major technical issue that prevented store setup or order processing (verified by our support team)
- Duplicate payments
- Mistaken upgrade within 24 hours (if the store was not yet used)
To request a refund, send an email to app.myoutlet@gmail.com within 7 days of the transaction with:
- Account email
- Payment ID / Transaction details
- Reason for refund
Important: Refund requests after 7 days of payment may not be considered.
2. For Customers (End-Users Placing Orders)
2.1 Order Cancellation
- MyOutlet is a technology provider and does not directly handle food preparation, delivery, or payments.
- All cancellations and refunds for placed orders are subject to the outlet’s individual policy.
- Customers must contact the outlet (restaurant) directly for cancellation or refund requests.
2.2 MyOutlet Responsibility
- If the order was placed through MyOutlet but payment was not completed due to a system error, the customer will not be charged.
- If an order is placed and paid but not received, and the outlet is unresponsive, customers may report the issue to us.
We will assist in mediation but cannot guarantee a refund, as funds go directly to the outlet.
3. Third-Party Payments
If you paid via UPI, Razorpay, or any third-party gateway integrated with the store:
- Refunds must follow the provider’s refund cycle (typically 5–7 business days)
- You are advised to keep your payment receipts and screenshots in case of disputes
4. Non-Refundable Items
The following are not eligible for refunds:
- Custom feature development or onboarding assistance
- Platform usage fees older than 7 days
- Orders canceled after food preparation or delivery
- Digital products/services that have been used or accessed
5. Contact & Support
For any concerns regarding this policy, reach us at:
Email: app.myoutlet@gmail.com
Phone: +91 90372 30669
Hours: 10:00 AM to 7:00 PM
Please allow up to 48 hours for our team to respond to refund or cancellation requests.