Customer Service Agreement
This Customer Service Agreement (“Agreement”) is entered into between MyOutlet (“Service Provider”) and any business entity or individual registering as a Store/Outlet Owner (“Customer”).
1. Purpose
This Agreement outlines the terms under which MyOutlet provides digital infrastructure and support services to customers (store/outlet owners) for managing food orders via QR-based web menus, primarily accessible through subdomains (e.g., your-restaurant.myoutlet.app).
2. Scope of Services
MyOutlet agrees to provide the following core services:
- Table-based QR code assignment
- A web-based interface to manage:
- Menus and pricing
- Basic analytics/reporting
- Hosting for each store via a unique subdomain
- Integration with tools like Google Sheets for:
- Real-time menu sync
- Order logs
- Basic customer support and onboarding assistance
Note: Any automation between MyOutlet and Google Sheets is offered “as-is” and may require permissions or configuration by the outlet owner.
MyOutlet is not responsible for data sync delays or errors caused by Google API limits, outages, or user-side configuration.
3. Customer Responsibilities
The Customer agrees to:
- Provide accurate business, menu, and pricing information
- Securely manage account access (including any shared Sheets or API keys)
- Avoid misuse of customer data collected via the platform
- Comply with local food safety, tax, and compliance regulations
- Ensure QR codes are printed and placed correctly at their location
If the customer enables Google Sheets or any other third-party integration, they are responsible for:
- Granting proper permissions
- Managing data formatting and sync triggers
- Revoking access securely when needed
4. Service Availability
MyOutlet will aim for 99% uptime, excluding planned maintenance.
Google Sheets integrations rely on third-party API uptime and are not covered under this SLA.
5. Support Terms
- Support is available via email or chat on working days between 10:00 AM to 7:00 PM
- Feature updates or bug reports may take 1–3 business days to triage
- Integration issues related to Google Sheets may require additional time
6. Limitation of Liability
MyOutlet shall not be liable for:
- Loss of data due to Google Sheets misconfigurations or manual edits
- Customer losses from order delays or QR misplacement
- Any downtime caused by hosting providers or third-party APIs
- Any direct or indirect damages arising from the use of the platform
7. Termination
This Agreement may be terminated by either party with 7 days' notice.
Upon termination:
- Outlet data may be deleted after 30 days
- Subdomain and Sheets integration will be disabled
- It is the customer’s responsibility to export or save data before deactivation
8. Confidentiality
All proprietary business data uploaded to MyOutlet or shared via connected tools (e.g., Google Sheets) will be treated confidentially and not shared with unauthorized third parties unless required by law.
9. Governing Law
This Agreement is governed by the laws of India, and disputes shall be resolved in the courts of India.